Nalini, Rengasamy, Amudha Ramachandran, Venkatarayareddiar Sujatha, and Rengaswamy Radha. “A Pragmatic Study on the Service Gap Analysis of an Indian Public Sector Bank”. Business: Theory and Practice 15, no. 4 (December 19, 2014): 381-389. Accessed November 25, 2024. https://aviation.vgtu.lt/index.php/BTP/article/view/8346.