Share:


Elevating property management in public housing: A systematic literature review

    Jes She Teo Affiliation
    ; Ainoriza Mohd Aini Affiliation
    ; Zafirah Al Sadat Zyed Affiliation

Abstract

Public housing (PH) focuses on assisting low-income households with housing stability. However, the inefficiency of property management in PH gives rise to a range of challenges in both physical and internal operational management, leading to negative stigmatisation towards tenants living in PH. Various initiatives have been launched to address the inefficiencies of property management. This study categorised and elaborated these initiatives under three main categories: reconceptualisation, externalisation, and managerialisation. There is currently no systematic literature review that provides a comprehensive overview of the initiatives aimed at enhancing property management in PH on a global scale, despite the fact that an overwhelming number of initiatives have been proposed in various studies. Therefore, the present systematic literature review was conducted to provide a comprehensive understanding of the existing research and initiatives pertinent to PH property management. This thorough examination will not only inform the current state of property management practices but also provide valuable insights to guide future research endeavours and decision-making processes in this domain. The outcome of this study revealed the positive impact of managerialisation, showcasing its pivotal role in problem identification and as a strategic indicator for proposing solutions aimed at continuous improvement.

Keyword : public housing, property management, reconceptualisation, externalisation, managerialisation

How to Cite
Teo, J. S., Mohd Aini, A., & Zyed, Z. A. S. (2024). Elevating property management in public housing: A systematic literature review. International Journal of Strategic Property Management, 28(4), 234–247. https://doi.org/10.3846/ijspm.2024.21856
Published in Issue
Sep 3, 2024
Abstract Views
253
PDF Downloads
249
Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

References

Ahmed, Y., Atan, I., Sipan, B., Binti, H., & Hashim, A. (2020). Public private partnership strategy for housing provision in Abuja, Nigeria. International Journal of Scientific & Technology Research, 9(01), 1958–1965.

Ahmed, Y., Dogara, M. U., & Saleh, A. (2022). Public private partnership model for affordable housing provision in Nigeria. Journal of Engineering, Computational and Applied Sciences (JECAS), 6(01).

Andrews, R., & Van de Walle, S. (2013). New public management and citizens’ perceptions of local service efficiency, responsiveness, equity and effectiveness. Public Management Review, 15(5), 762–783. https://doi.org/10.1080/14719037.2012.725757

Aziabah, S. (2018). Better public housing management in Ghana: An approach to improve maintenance and housing quality. A+BE | Architecture and the Built Environment, 8(7), 1–292. https://doi.org/10.7480/abe.2018.7.2101

Azmy, N., Ahmad-Nazri, E. H., M Yusof, L., & M Gad, G. (2023). The implementation of maintenance system in Malaysia’s public housing at Kota Bharu, Kelantan. International Journal of Integrated Engineering, 15(2), 308–316. https://doi.org/10.30880/ijie.2023.15.02.030

Bilal, M., Meera, A. K. M., & Abdul Razak, D. (2019). Issues and challenges in contemporary affordable public housing schemes in Malaysia: Developing an alternative model. International Journal of Housing Markets and Analysis, 12(6), 1004–1027. https://doi.org/10.1108/IJHMA-11-2018-0091

Blackburn, F., & Traynor, B. (2020). A call for property management transformation to meet the challenges of mixed-income communities. National Initiative, 1(1), 1–19.

Bockman, J. (2018). Removing the public from public housing: Public–private redevelopment of the Ellen Wilson Dwellings in Washington, DC. Journal of Urban Affairs, 43(2), 308–328. https://doi.org/10.1080/07352166.2018.1457406

Chaskin, R. J., & Joseph, M. L. (2010). Building “Community” in mixed-income developments. Urban Affairs Review, 45(3), 299–335. https://doi.org/10.1177/1078087409341544

Chombo, I. M., & Youm, S. H. (2021). Building performance evaluation of public housing in Harare, Zimbabwe. Acta Structilia, 28(2), 1–22. https://doi.org/10.18820/24150487/as28i2.1

Clarke, A., Cheshire, L., & Parsell, C. (2020). Bureaucratic encounters “after neoliberalism”: Examining the supportive turn in social housing governance. British Journal of Sociology, 71(2), 253–268. https://doi.org/10.1111/1468-4446.12740

Costa, E., & Andreaus, M. (2020). Social impact and performance measurement systems in an Italian social enterprise: A participatory action research project. Journal of Public Budgeting, Accounting and Financial Management, 33(3), 289–313. https://doi.org/10.1108/JPBAFM-02-2020-0012

Costarelli, I., Kleinhans, R., & Mugnano, S. (2019). Reframing social mix in affordable housing initiatives in Italy and in the Netherlands. Closing the gap between discourses and practices? Cities, 90, 131–140. https://doi.org/10.1016/j.cities.2019.01.033

Costarelli, I., Kleinhans, R., & Mugnano, S. (2020). ‘Thou shalt be a (more) responsible tenant’: Exploring innovative management strategies in changing social housing contexts. Journal of Housing and the Built Environment, 35(1), 287–307. https://doi.org/10.1007/s10901-019-09680-0

Gan, X., Zuo, J., Chang, R., Li, D., & Zillante, G. (2016). Exploring the determinants of migrant workers’ housing tenure choice towards public rental housing: A case study in Chongqing, China. Habitat International, 58, 118–126. https://doi.org/10.1016/j.habitatint.2016.10.007

Gębczyńska, A., & Brajer-Marczak, R. (2020). Review of selected performance measurement models used in public administration. Administrative Sciences, 10(4), Article 99. https://doi.org/10.3390/admsci10040099

Gopikrishnan, S., & Kumar, V. (2019). User centric facility maintenance model for public housing. Facilities, 37(11–12), 839–859. https://doi.org/10.1108/F-09-2018-0110

Gurstein, P. C., Patten, K., & Rao, P. (2015). The future of public housing: Trends in public housing internationally. School of Community and Regional Planning, University of British Columbia.

Huang, Z., & Du, X. (2015). Assessment and determinants of residential satisfaction with public housing in Hangzhou, China. Habitat International, 47, 218–230. https://doi.org/10.1016/j.habitatint.2015.01.025

Huisman, C., & Czischke, D. (2023). Between self-organization and formal participation: Increasing tenants’ influence through self-management? – A Dutch case-study. Housing, Theory and Society, 40(2), 219–237. https://doi.org/10.1080/14036096.2022.2150681

Ibem, E. O., & Amole, O. O. (2010). Evaluation of public housing programmes in Nigeria: A theoretical and conceptual approach. The Built and Human Environment Review, 3, 88–116.

Ilesanmi, A. O. (2010). Post-occupancy evaluation and residents’ satisfaction with public housing in Lagos, Nigeria. Journal of Building Appraisal, 6(2), 153–169. https://doi.org/10.1057/jba.2010.20

Kabus, J., & Dziadkiewicz, M. (2023). Modern management methods in the area of public housing resources in the community. Sustainability, 15(10), Article 7776. https://doi.org/10.3390/su15107776

Khair, N., Mohd Aini, A., Al, Z., Zyed, S., & Aini, A. M. (2022). Public rental housing (PRH) operational policies and housing pathways in Kuala Lumpur. Planning Malaysia: Journal of the Malaysian Institute of Planners, 20(5), 197–208. https://doi.org/10.21837/pm.v20i24.1197

Khazanah Research Institute. (2023). Decent shelter for the urban poor: A study of Program Perumahan Rakyat (PPR). Khazanah Research Institute. https://www.krinstitute.org/assets/contentMS/img/template/editor/KRI%20Report_Decent%20Shelter%20for%20the%20Urban%20Poor.pdf

Li, X., & Shamsuddin, S. (2022). Housing the poor? A comparative study of public housing provision in New York, Hong Kong, and Shenzhen. Housing Policy Debate, 32(4–5), 678–696. https://doi.org/10.1080/10511482.2021.2019080

Luo, D., van der Heijden, H., & Boelhouwer, P. J. (2020). Policy design and implementation of a new public rental housing management scheme in China: A step forward or an uncertain fate? Sustainability, 12(15), Article 6090. https://doi.org/10.3390/su12156090

Jeyabraba, M., & Glover, G. (2022). The bottom line: An investigation of rent arrears in social housing London. Demos. https://demos.co.uk/wp-content/uploads/2023/02/The-Bottom-Line.pdf

Manzi, T., & Glover-Short, C. (2018). Resident participation as innovative practice: Analysing involvement within the housing association sector – UK. In G. Van Bortel, V. Gruis, J. Nieuwenhuijzen, & B. Pluijmers (Eds.), Affordable housing governance and finance: Innovations, partnerships and comparative perspectives (pp. 89–104). Routledge. https://doi.org/10.1201/9781315112350-5

Maslow, A. H. (1954). Motivation and personality. Harper & Brothers.

Modell, S. (2005). Performance management in the public sector: Past experiences, current practices and future challenges. Australian Accounting Review, 15(37), 56–66. https://doi.org/10.1111/j.1835-2561.2005.tb00304.x

Mu, S. (2016). Community building in social-mix public housing: Participatory planning of Ankang redevelopment plan. Procedia - Social and Behavioral Sciences, 222, 755–762. https://doi.org/10.1016/j.sbspro.2016.05.155

Muczyński, A. (2016). A comprehensive model of municipal housing stock management. Real Estate Management and Valuation, 24(2), 57–71. https://doi.org/10.1515/remav-2016-0014

Muczyński, A. (2022). Organisational model of municipal housing stock management in the contracting system – A case study of Poland. Land Use Policy, 115, Article 106049. https://doi.org/10.1016/j.landusepol.2022.106049

Mujaheed Hassan, M., Ahmad, N., & Hariza Hashim, A. (2021). A review on housing affordability in Malaysia: Are we doing fine? Malaysian Journal of Consumer and Family Economics, 26, 181–206.

Musa, Z. N., Wan Abd Aziz, W. N. A., Zyed, Z. A. S., Hanif, N. R., Mohd Aini, A., Tedong, P. A., & Sarip, A. G. (2020). Vertical living satisfaction of homeowners in a medium-cost residential building in Klang Valley, Malaysia. Journal of Facilities Management, 18(3), 283–296. https://doi.org/10.1108/JFM-01-2020-0004

Nath, N., & Sharma, U. (2014). Performance management systems in the public housing sector: Dissemination to diffusion. Australian Accounting Review, 24(1), 2–20. https://doi.org/10.1111/auar.12004

Nightingale, A. (2009). A guide to systematic literature reviews. Surgery, 27(9), 381–384. https://doi.org/10.1016/j.mpsur.2009.07.005

Norris, M., & O’Connell, C. (2010). Social housing management, governance and delivery in Ireland: Ten years of reform on seven estates. Housing Studies, 25(3), 317–334. https://doi.org/10.1080/02673031003711535

Page, M. J., McKenzie, J. E., Bossuyt, P. M., Boutron, I., Hoffmann, T. C., Mulrow, C. D., Shamseer, L., Tetzlaff, J. M., Akl, E. A., Brennan, S. E., Chou, R., Glanville, J., Grimshaw, J. M., Hróbjartsson, A., Lalu, M. M., Li, T., Loder, E. W., Mayo-Wilson, E., McDonald, S., … Moher, D. (2021). The PRISMA 2020 statement: An updated guideline for reporting systematic reviews. International Journal of Surgery, 88, Article 105906. https://doi.org/10.1016/j.ijsu.2021.105906

Parr, S. (2019). The changing shape of provision for rough sleepers: From conditionality to care. Housing Studies, 37(7), 1100–1123. https://doi.org/10.1080/02673037.2018.1543796

Postnikova, O., Bamgbade, J. A., & Wong, N. H. (2022). Performance index for public housing in East Malaysia. Architectural Engineering and Design Management, 18(5), 652–670. https://doi.org/10.1080/17452007.2021.1956418

Power, E. R., & Bergan, T. L. (2019). Care and resistance to neoliberal reform in social housing. Housing, Theory and Society, 36(4), 426–447. https://doi.org/10.1080/14036096.2018.1515112

Preece, J. (2019). Understanding approaches to tenant participation in social housing. UK Collaborative Centre for Housing Evidence. https://thinkhouse.org.uk/site/assets/files/1404/cache0719c.pdf

Priemus, H., Clapham, D., Clark, W., & Gibb, K. (2012). Managing social housing. In The Sage handbook of housing studies (pp. 461–483). Sage. https://doi.org/10.4135/9781446247570.n24

Qian, X., Chen, Y., & Cheung, E. S. (2019). Changes and trend of public housing policy in Netherlands, Hong Kong and Mainland China. In Proceedings of the 2019 International Conference on Pedagogy, Communication and Sociology (ICPCS 2019) (pp. 428–433). Atlantis Press. https://doi.org/10.2991/icpcs-19.2019.95

Schlosser, R. W., Wendt, O., & Sigafoos, J. (2007). Not all systematic reviews are created equal: Considerations for appraisal. Evidence-Based Communication Assessment and Intervention, 1(3), 138–150. https://doi.org/10.1080/17489530701560831

Straub, A., Koopman, M., & van Mossel, H. (2010). Systems approach and performance measurement by social enterprises. Facilities, 28(5/6), 321–331. https://doi.org/10.1108/02632771011031547

Sulaiman, F. C., Hasan, R., & Jamaluddin, E. R. (2016). Users perception of public low income housing management in Kuala Lumpur. Procedia - Social and Behavioral Sciences, 234, 326–335. https://doi.org/10.1016/j.sbspro.2016.10.249

Suszynska, K. (2017). The innovative tool for social housing provision and management in Poland – Social rental agencies. Ekonomicko-Manazerske Spektrum, 11(2), 90–102. https://doi.org/10.26552/ems.2017.2.90-102

Teo, J. S., Mohd Aini, A., & Al Sadat, Z. (2022). Performance measurement practices in property management of public housing Malaysia. Planning Malaysia: Journal of the Malaysian Institute of Planners, 20(5), 287–301. https://doi.org/10.21837/pm.v20i24.1206

The Scottish Government. (2017). The Scottish Social Housing Charter. https://www.gov.scot/publications/scottish-social-housing-charter-april-2017/

Tranfield, D., Denyer, D., & Smart, P. (2003). Towards a methodology for developing evidence-informed management knowledge by means of systematic review. British Journal of Management, 14(3), 207–222. https://doi.org/10.1111/1467-8551.00375

Tickell, C. (2014). Support for tenant participation: Priorities and shape of future provision. Welsh Government Social Research.

Walker, B., & Murie, A. (2004). The performance of social landlords in Great Britain: What do we know and what does it show? Housing Studies, 19(2), 245–267. https://doi.org/10.1080/0267303032000168621

Walker, R. M. (2001). How to abolish public housing: Implications and lessons from public management reform. Housing Studies, 16(5), 675–696. https://doi.org/10.1080/02673030120080116

Wei, C. R., & Wang, Y. (2021). Research on the evaluation and influence mechanism of public housing service quality: A case study of Shanghai. Sustainability, 13(2), Article 672. https://doi.org/10.3390/su13020672

Wu, F. (2018). Housing privatisation and the return of the state: Changing governance in China. Urban Geography, 39(8), 1177–1194. https://doi.org/10.1080/02723638.2018.1440126

Xu, Y., & Luo, D. (2021). Is China’s public housing programme destined to fail? Evidence from the city of Changsha. Population, Space and Place, 27(1), Article e2375. https://doi.org/10.1002/psp.2375

Yan, J., Haffner, M., & Elsinga, M. (2021). Effective public rental housing governance: Tenants’ perspective from the pilot city Chongqing, China. Journal of Housing and the Built Environment, 37(2), 1001–1027. https://doi.org/10.1007/s10901-021-09872-7

Yuan, J., Li, W., Xia, B., Chen, Y., & Skibniewski, M. J. (2019). Operation performance measurement of public rental housing delivery by PPPs with fuzzy-AHP comprehensive evaluation. International Journal of Strategic Property Management, 23(5), 328–353. https://doi.org/10.3846/ijspm.2019.9820

Yuan, J., Zheng, X., You, J., & Skibniewski, M. (2017). Identifying critical factors influencing the rents of public rental housing delivery by PPPs: The case of Nanjing. Sustainability, 9(3), Article 345. https://doi.org/10.3390/su9030345

Zyed, Z. A. S., Tedong, P. A., Abd Aziz, W. N. A. W., & Rosly, N. (2021). Governing housing affordability problems among younger working households. Malaysian Construction Research Journal, 12(1), 118–128.