Project time, cost and quality constraints management through structured fuzzy mapping on psychological phenomena
Abstract
Construction business involves people from different employers who have to work together in one project, thus a project manager needs to apply scientific principles to understand and to utilize those common psychological phenomena such as Hedgehog Effect, Butterfly Effect, Pygmalion Effect, Boiled Frog Syndrome, Parkinson’s Law, and Bandwagon Effect in completing work well and keeping people satisfied. The aim of this study is to develop a fuzzy mapping to assist project managers in implementing significant psychological phenomena in construction management through reflections on common psychological phenomena in the construction management. Through a structured interview survey among construction managers, the inferential association among gender, working experience, and the six psychological phenomena were plotted based on the Partial Least Square Structural Equation Modelling. Through the pairwise comparison technique, a fuzzy mapping of psychological phenomena in time, cost, and quality management was developed to facilitate the managerial efficiency in construction.
Keyword : psychological phenomena, behavior simulation, decision making, Fuzzy Logic, project triple constraints
How to Cite
Mo, Y., Wang, C., Tang, Y., Yap, J. B. H., Wood, L. C., & Guaz, Z. W. (2023). Project time, cost and quality constraints management through structured fuzzy mapping on psychological phenomena. Journal of Civil Engineering and Management, 29(8), 669–690. https://doi.org/10.3846/jcem.2023.19212
This work is licensed under a Creative Commons Attribution 4.0 International License.
References
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Boyatzis, R. E. (2006). An overview of intentional change from a complexity perspective. Journal of Management Development, 25(7), 607–623. https://doi.org/10.1108/02621710610678445
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Chang, D. (1996). Applications of the extent analysis method on fuzzy AHP. European Journal of Operational Research, 95(3), 649–655. https://doi.org/10.1016/0377-2217(95)00300-2
Carmeli, A., Levi, A., & Peccei, R. (2021). Resilience and creative problem-solving capacities in project teams: A relational view. International Journal of Project Management, 39(5), 546–556. https://doi.org/10.1016/j.ijproman.2021.03.007
De Vries, M. K. (2011). The Hedgehog Effect: The secrets of building high performance teams. John Wiley & Sons.
Doh, K., Park, S., & Kim, D. (2017). Antecedents and consequences of managerial behavior in agritourism. Tourism Management, 61, 511–522. https://doi.org/10.1016/j.tourman.2017.03.023
Fiol, C. M., & O’Connor, E. J. (2003). Waking up! Mindfulness in the face of Bandwagons. Academy of Management Review, 28(1), 54–70. https://doi.org/10.5465/amr.2003.8925227
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Frosh, S. (2003). Psychosocial studies and psychology: Is a critical approach emerging?. Human Relations, 56(12), 1545–1567. https://doi.org/10.1177/00187267035612005
Furnham, A. (2007). Personality disorders and derailment at work: The paradoxical positive influence of pathology in the workplace. In J. Langan-Fox, C. L. Cooper, & R. J. Klimoski (Eds.), Research companion to the dysfunctional workplace: Management challenges and symptoms (pp. 22–39). Edward Elgar Publishing. https://doi.org/10.4337/9781847207081.00009
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Gutierrez, G. J., & Kouvelis, P. (1991). Parkinson’s Law and its implications for project management. Management Science, 37(8), 990–1001. https://doi.org/10.1287/mnsc.37.8.990
Hall, M. (2016). Realising the richness of psychology theory in contingency-based management accounting research. Management Accounting Research, 31, 63–74. https://doi.org/10.1016/j.mar.2015.11.002
Heilman, M. E. (2012). Gender stereotypes and workplace bias. Research in Organizational Behavior, 32, 113–135. https://doi.org/10.1016/j.riob.2012.11.003
Hills, M. J., Fox, P. W., Hon, C. K. H., Fong, P. S. W., & Skitmore, M. (2008). The role of project managers in construction industry development. In Proceedings AACE International’s 52nd Annual Meeting & ICEC’s 6th World Congress on Cost Engineering, Project Management and Quantity Surveying. Toronto, Ontario, Canada.
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Hribar, P., Melessa, S. J., Small, R. C., & Wilde, J. H. (2017). Does managerial sentiment affect accrual estimates? Evidence from the banking industry. Journal of Accounting and Economics, 63(1), 26–50. https://doi.org/10.1016/j.jacceco.2016.10.001
Kahraman, C., Cebeci, U., & Ruan, D. (2004). Multi-attribute comparison of catering service companies using fuzzy AHP: The case of Turkey. International Journal of Production Economics, 87(2), 171–184. https://doi.org/10.1016/S0925-5273(03)00099-9
Kincanon, E., & Powel, W. (1995). Chaotic analysis in psychology and psychoanalysis. The Journal of Psychology, 129(5), 495–505. https://doi.org/10.1080/00223980.1995.9914922
Kubiak, E. (2022). Increasing perceived work meaningfulness by implementing psychological need-satisfying performance management practices. Human Resource Management Review, 32(3), 100792. https://doi.org/10.1016/j.hrmr.2020.100792
Kun, B. (2020). Study on construction of harmonious corporate culture based on humanistic care and psychological counseling. In The 8th Annual China Marketing International Conference (CMIC).
Krausert, A. (2017). HR differentiation between professional and managerial employees: Broadening and integrating theoretical perspectives. Human Resource Management Review, 27(3), 442–457. https://doi.org/10.1016/j.hrmr.2016.11.002
Laplante, P. A. (2004). Staying clear of Boiling-Frog Syndrome. IT Professional, 6(2), 56–57. https://doi.org/10.1109/MITP.2004.1278867
Lee, K. E. (1999). A change in the outlook for psychology in management development. Journal of Managerial Psychology, 14(7/8), 586–601. https://doi.org/10.1108/02683949910292187
Loosemore, M., Dainty, A., & Lingard, H. (2003). Human resource management in construction projects. Spon Press. https://doi.org/10.4324/9780203417881
Meng, X. (2012). The effect of relationship management on project performance in construction. International Journal of Project Management, 30(2), 188–198. https://doi.org/10.1016/j.ijproman.2011.04.002
Milajerdi, A., Keshteli, A. H., Esmaillzadeh, A., Roohafza, H., & Adibi, P. (2019). Breakfast consumption in relation to lowered risk of psychological disorders among Iranian adults. Public Health, 167, 152–158. https://doi.org/10.1016/j.puhe.2018.05.020
Miller, F. P., Vandome, A. F., & McBrewster, J. (2009). Bandwagon Effect: Bandwagon Effect, Herd behavior, Argumentum ad populum, Information cascade, Fan loyalty, Collective behavior, Collective consciousness, Collective effervescence, Collective intelligence. Alphascript Publishing.
Millhiser, W. P., & Szmerekovsky, J. G. (2012). Teaching critical chain project management: The academic debate and illustrative examples. INFORMS Transactions on Education, 12(2), 67–77. https://doi.org/10.1287/ited.1110.0083
Pannett, A., Sequeira, S., Dines, A., & Day, A. (2013). Key skills for professionals: How to succeed in professional services. Kogan Page Publishers.
Pant, I., & Baroudi, B. (2008). Project management education: The human skills imperative. International Journal of Project Management, 26(2), 124–128. https://doi.org/10.1016/j.ijproman.2007.05.010
Parkinson, C. N. (1955). Parkinson’s Law. The Economist. http://www.economist.com/node/14116121
Patching, A., & Best, R. (2014). An investigation into psychological stress detection and management in organisations operating in project and construction management. Procedia - Social and Behavioral Sciences, 119, 682–691. https://doi.org/10.1016/j.sbspro.2014.03.076
Rao, W., Yang, M., Cao, B., You, Y., & Zhang, X. Y. (2019). Psychological distress in cancer patients in a large Chinese cross-sectional study. Journal of Affective Disorders, 245, 950–956. https://doi.org/10.1016/j.jad.2018.11.089
Reynolds, D. E. (2000). Pygmalion in management: Understanding supervisory expectation as an antecedent of managerial self-efficacy. Cornell University Press.
Ribeaux, P., & Poppleton, S. E. (1978). Psychology and work: An introduction. Macmillan Education. https://doi.org/10.1007/978-1-349-15983-3
Richardson, B., Nwankwo, S., & Richardson, S. (1994). Understanding the causes of business failure crises: generic failure types: Boiled Frogs, Drowned Frogs, Bullfrogs and Tadpoles. Management Decision, 32(4), 9–22. https://doi.org/10.1108/00251749410058635
Salkind, N. J. (2010). The encyclopedia of research design. Sage. https://doi.org/10.4135/9781412961288
Starchenkova, E. S. (2020). Phenomenon of proactive coping behavior in occupational health psychology. Organizatsionnaya Psikologiya, 10(4), 156–182.
Schopenhauer, A. (2012). Studies in pessimism. University of Adelaide.
Sözüer, M., & Spang, K. (2014). The importance of project management in the planning process of transport infrastructure projects in Germany. Procedia - Social and Behavioral Sciences, 119, 601–610. https://doi.org/10.1016/j.sbspro.2014.03.067
Spitz, H. H. (1999). Beleaguered Pygmalion: A history of the controversy over claims that teacher expectancy raises intelligence. Intelligence, 27(3), 199–234. https://doi.org/10.1016/S0160-2896(99)00026-4
Stoicescu, C. S. T., & Ghinea, M. V. (2013). Pygmalion Teaching Style, is there a need for it?. Management & Marketing, 8(4), 699–722. https://doi.org/10.1515/9783110305357.699
Wang, Y., Chen, C. R., Chen, L., & Huang, Y. S. (2016). Overinvestment, inflation uncertainty, and managerial overconfidence: Firm level analysis of Chinese corporations. The North American Journal of Economics and Finance, 38, 54–69. https://doi.org/10.1016/j.najef.2016.07.001
White, S. S., & Locke, E. A. (1968). Problems with the Pygmalion Effect and some proposed solutions. The Leadership Quarterly, 11(3), 389–415. https://doi.org/10.1016/S1048-9843(00)00046-1
Xia, N. N., Sun, N. Q., & Ding, S. C. (2022). How psychological capital drives the initiative of project managers in the Chinese construction industry: The roles of work engagement and decision authority. Journal of Management in Engineering, 38(4), 04022031. https://doi.org/10.1061/(ASCE)ME.1943-5479.0001066
Xie, J. L., & Johns, G. (1995). Job scope and stress: Can job scope be too high?. Academy of Management Journal, 38(5), 1288–1309. https://doi.org/10.2307/256858
Zhang, M. Z. (2021). Student psychological management system based on FPGA embedded system and data mining. Microprocessors and Microsystems, 81, 103786. https://doi.org/10.1016/j.micpro.2020.103786
Zadeh, L. A. (1965). Fuzzy sets. Information and Control, 8(3), 338–353. https://doi.org/10.1016/S0019-9958(65)90241-X
Zulch, B. (2014). Leadership communication in project management. Procedia - Social and Behavioral Sciences, 119, 172–181. https://doi.org/10.1016/j.sbspro.2014.03.021
Bartoska, J., & Subrt, T. (2011). The effect of human agent in project management. Central European Journal of Operations Research, 20(3), 369–382. https://doi.org/10.1007/s10100-011-0209-4
Beyer, S. (1990). Gender differences in the accuracy of self-evaluations of performance. Journal of Personality and Social Psychology, 59(5), 960–970. https://doi.org/10.1037/0022-3514.59.5.960
Bitterl, S., & Schreier, M. (2018). When consumers become project backers: The psychological consequences of participation in crowd funding. International Journal of Research in Marketing, 35(4), 673–685. https://doi.org/10.1016/j.ijresmar.2018.07.001
Boyatzis, R. E. (2006). An overview of intentional change from a complexity perspective. Journal of Management Development, 25(7), 607–623. https://doi.org/10.1108/02621710610678445
Brodersen, R. B. (2001). Can women leaders in organizational settings in the United States produce the Pygmalion Effect?. Nova Southeastern University Press.
Chang, D. (1996). Applications of the extent analysis method on fuzzy AHP. European Journal of Operational Research, 95(3), 649–655. https://doi.org/10.1016/0377-2217(95)00300-2
Carmeli, A., Levi, A., & Peccei, R. (2021). Resilience and creative problem-solving capacities in project teams: A relational view. International Journal of Project Management, 39(5), 546–556. https://doi.org/10.1016/j.ijproman.2021.03.007
De Vries, M. K. (2011). The Hedgehog Effect: The secrets of building high performance teams. John Wiley & Sons.
Doh, K., Park, S., & Kim, D. (2017). Antecedents and consequences of managerial behavior in agritourism. Tourism Management, 61, 511–522. https://doi.org/10.1016/j.tourman.2017.03.023
Fiol, C. M., & O’Connor, E. J. (2003). Waking up! Mindfulness in the face of Bandwagons. Academy of Management Review, 28(1), 54–70. https://doi.org/10.5465/amr.2003.8925227
Freud, S. (1949). Group psychology and the analysis of the ego (5th ed.). The Hogarth Press.
Frosh, S. (2003). Psychosocial studies and psychology: Is a critical approach emerging?. Human Relations, 56(12), 1545–1567. https://doi.org/10.1177/00187267035612005
Furnham, A. (2007). Personality disorders and derailment at work: The paradoxical positive influence of pathology in the workplace. In J. Langan-Fox, C. L. Cooper, & R. J. Klimoski (Eds.), Research companion to the dysfunctional workplace: Management challenges and symptoms (pp. 22–39). Edward Elgar Publishing. https://doi.org/10.4337/9781847207081.00009
Gu, Y., Tang, T., Wang, H., & Zhou, W. (2019). Sustainable career development of new urban immigrants: A psychological capital perspective. Journal of Cleaner Production, 208, 1120–1130. https://doi.org/10.1016/j.jclepro.2018.10.210
Gutierrez, G. J., & Kouvelis, P. (1991). Parkinson’s Law and its implications for project management. Management Science, 37(8), 990–1001. https://doi.org/10.1287/mnsc.37.8.990
Hall, M. (2016). Realising the richness of psychology theory in contingency-based management accounting research. Management Accounting Research, 31, 63–74. https://doi.org/10.1016/j.mar.2015.11.002
Heilman, M. E. (2012). Gender stereotypes and workplace bias. Research in Organizational Behavior, 32, 113–135. https://doi.org/10.1016/j.riob.2012.11.003
Hills, M. J., Fox, P. W., Hon, C. K. H., Fong, P. S. W., & Skitmore, M. (2008). The role of project managers in construction industry development. In Proceedings AACE International’s 52nd Annual Meeting & ICEC’s 6th World Congress on Cost Engineering, Project Management and Quantity Surveying. Toronto, Ontario, Canada.
Hill, M. C. (2013). How leaders and managers manifest the butterfly effect. Passion for fresh ideas. https://passionforfreshideas.com/personalgrowth/leaders-managers-manifest-butterfly-effect-2/
Hribar, P., Melessa, S. J., Small, R. C., & Wilde, J. H. (2017). Does managerial sentiment affect accrual estimates? Evidence from the banking industry. Journal of Accounting and Economics, 63(1), 26–50. https://doi.org/10.1016/j.jacceco.2016.10.001
Kahraman, C., Cebeci, U., & Ruan, D. (2004). Multi-attribute comparison of catering service companies using fuzzy AHP: The case of Turkey. International Journal of Production Economics, 87(2), 171–184. https://doi.org/10.1016/S0925-5273(03)00099-9
Kincanon, E., & Powel, W. (1995). Chaotic analysis in psychology and psychoanalysis. The Journal of Psychology, 129(5), 495–505. https://doi.org/10.1080/00223980.1995.9914922
Kubiak, E. (2022). Increasing perceived work meaningfulness by implementing psychological need-satisfying performance management practices. Human Resource Management Review, 32(3), 100792. https://doi.org/10.1016/j.hrmr.2020.100792
Kun, B. (2020). Study on construction of harmonious corporate culture based on humanistic care and psychological counseling. In The 8th Annual China Marketing International Conference (CMIC).
Krausert, A. (2017). HR differentiation between professional and managerial employees: Broadening and integrating theoretical perspectives. Human Resource Management Review, 27(3), 442–457. https://doi.org/10.1016/j.hrmr.2016.11.002
Laplante, P. A. (2004). Staying clear of Boiling-Frog Syndrome. IT Professional, 6(2), 56–57. https://doi.org/10.1109/MITP.2004.1278867
Lee, K. E. (1999). A change in the outlook for psychology in management development. Journal of Managerial Psychology, 14(7/8), 586–601. https://doi.org/10.1108/02683949910292187
Loosemore, M., Dainty, A., & Lingard, H. (2003). Human resource management in construction projects. Spon Press. https://doi.org/10.4324/9780203417881
Meng, X. (2012). The effect of relationship management on project performance in construction. International Journal of Project Management, 30(2), 188–198. https://doi.org/10.1016/j.ijproman.2011.04.002
Milajerdi, A., Keshteli, A. H., Esmaillzadeh, A., Roohafza, H., & Adibi, P. (2019). Breakfast consumption in relation to lowered risk of psychological disorders among Iranian adults. Public Health, 167, 152–158. https://doi.org/10.1016/j.puhe.2018.05.020
Miller, F. P., Vandome, A. F., & McBrewster, J. (2009). Bandwagon Effect: Bandwagon Effect, Herd behavior, Argumentum ad populum, Information cascade, Fan loyalty, Collective behavior, Collective consciousness, Collective effervescence, Collective intelligence. Alphascript Publishing.
Millhiser, W. P., & Szmerekovsky, J. G. (2012). Teaching critical chain project management: The academic debate and illustrative examples. INFORMS Transactions on Education, 12(2), 67–77. https://doi.org/10.1287/ited.1110.0083
Pannett, A., Sequeira, S., Dines, A., & Day, A. (2013). Key skills for professionals: How to succeed in professional services. Kogan Page Publishers.
Pant, I., & Baroudi, B. (2008). Project management education: The human skills imperative. International Journal of Project Management, 26(2), 124–128. https://doi.org/10.1016/j.ijproman.2007.05.010
Parkinson, C. N. (1955). Parkinson’s Law. The Economist. http://www.economist.com/node/14116121
Patching, A., & Best, R. (2014). An investigation into psychological stress detection and management in organisations operating in project and construction management. Procedia - Social and Behavioral Sciences, 119, 682–691. https://doi.org/10.1016/j.sbspro.2014.03.076
Rao, W., Yang, M., Cao, B., You, Y., & Zhang, X. Y. (2019). Psychological distress in cancer patients in a large Chinese cross-sectional study. Journal of Affective Disorders, 245, 950–956. https://doi.org/10.1016/j.jad.2018.11.089
Reynolds, D. E. (2000). Pygmalion in management: Understanding supervisory expectation as an antecedent of managerial self-efficacy. Cornell University Press.
Ribeaux, P., & Poppleton, S. E. (1978). Psychology and work: An introduction. Macmillan Education. https://doi.org/10.1007/978-1-349-15983-3
Richardson, B., Nwankwo, S., & Richardson, S. (1994). Understanding the causes of business failure crises: generic failure types: Boiled Frogs, Drowned Frogs, Bullfrogs and Tadpoles. Management Decision, 32(4), 9–22. https://doi.org/10.1108/00251749410058635
Salkind, N. J. (2010). The encyclopedia of research design. Sage. https://doi.org/10.4135/9781412961288
Starchenkova, E. S. (2020). Phenomenon of proactive coping behavior in occupational health psychology. Organizatsionnaya Psikologiya, 10(4), 156–182.
Schopenhauer, A. (2012). Studies in pessimism. University of Adelaide.
Sözüer, M., & Spang, K. (2014). The importance of project management in the planning process of transport infrastructure projects in Germany. Procedia - Social and Behavioral Sciences, 119, 601–610. https://doi.org/10.1016/j.sbspro.2014.03.067
Spitz, H. H. (1999). Beleaguered Pygmalion: A history of the controversy over claims that teacher expectancy raises intelligence. Intelligence, 27(3), 199–234. https://doi.org/10.1016/S0160-2896(99)00026-4
Stoicescu, C. S. T., & Ghinea, M. V. (2013). Pygmalion Teaching Style, is there a need for it?. Management & Marketing, 8(4), 699–722. https://doi.org/10.1515/9783110305357.699
Wang, Y., Chen, C. R., Chen, L., & Huang, Y. S. (2016). Overinvestment, inflation uncertainty, and managerial overconfidence: Firm level analysis of Chinese corporations. The North American Journal of Economics and Finance, 38, 54–69. https://doi.org/10.1016/j.najef.2016.07.001
White, S. S., & Locke, E. A. (1968). Problems with the Pygmalion Effect and some proposed solutions. The Leadership Quarterly, 11(3), 389–415. https://doi.org/10.1016/S1048-9843(00)00046-1
Xia, N. N., Sun, N. Q., & Ding, S. C. (2022). How psychological capital drives the initiative of project managers in the Chinese construction industry: The roles of work engagement and decision authority. Journal of Management in Engineering, 38(4), 04022031. https://doi.org/10.1061/(ASCE)ME.1943-5479.0001066
Xie, J. L., & Johns, G. (1995). Job scope and stress: Can job scope be too high?. Academy of Management Journal, 38(5), 1288–1309. https://doi.org/10.2307/256858
Zhang, M. Z. (2021). Student psychological management system based on FPGA embedded system and data mining. Microprocessors and Microsystems, 81, 103786. https://doi.org/10.1016/j.micpro.2020.103786
Zadeh, L. A. (1965). Fuzzy sets. Information and Control, 8(3), 338–353. https://doi.org/10.1016/S0019-9958(65)90241-X
Zulch, B. (2014). Leadership communication in project management. Procedia - Social and Behavioral Sciences, 119, 172–181. https://doi.org/10.1016/j.sbspro.2014.03.021