Towards sustainability through Green, Lean and Six Sigma integration at service industry: review and framework
Abstract
In the last decades, sustainable development has increasingly gained importance to service industry and the integration between Green, Lean and Six Sigma approaches in service systems is necessary in order to balance the need for operational efficiency with environmental commitment and social fairness. Because of that, the purpose of this paper is to critically review the Lean and Lean Six Sigma (LSS) methodologies and highlight their importance to achieve sustainable services. To do this, a systematic literature review of the subjects under investigation was conducted. The study has two major contributions. First, it is one of the first researches that examine the compatibility and divergences of Green, Lean and Six Sigma concepts and implications regarding its sustainable implementation in service industry. Second, it provides a holistic Green LSS framework attempting to help practitioners to find ways of institutionalizing it in numerous kinds of services, by pointing out nine critical factors for its implementation, such as continuous customer satisfaction, ethical relations and regulatory compliance, focus on knowledge management and human behaviors, and effective Jidoka automation. The proposed framework indicates new paradigms and pathways to achieve the balance in technical, economic, social and environmental priorities in services.
Keyword : Lean thinking, Lean Six Sigma (LSS), organizational sustainability, sustainable development, service industry, systematic literature review (SLR)
How to Cite
Caiado, R., Nascimento, D., Quelhas, O., Tortorella, G., & Rangel, L. (2018). Towards sustainability through Green, Lean and Six Sigma integration at service industry: review and framework. Technological and Economic Development of Economy, 24(4), 1659-1678. https://doi.org/10.3846/tede.2018.3119
This work is licensed under a Creative Commons Attribution 4.0 International License.
References
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Dhingra, R., Kress, R., & Upreti, G. (2014). Does Lean mean Green? Journal of Cleaner Production, 85, 1-7. https://doi.org/10.1016/j.jclepro.2014.10.032
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Fercoq, A., Lamouri, S., & Carbone, V. (2016). Lean/green integration focused on waste reduction techniques. Journal of Cleaner Production, 137, 567-578. https://doi.org/10.1016/j.jclepro.2016.07.107
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Folinas, D., Aidonis, D., Triantafillou, D., & Malindretos, G. (2013). Exploring the greening of the food supply chain with lean thinking techniques. Procedia Technology, 8, 416-424. https://doi.org/10.1016/j.protcy.2013.11.054
Folinas, D., Aidonis, D., Malindretos, G., Voulgarakis, N., & Triantafillou, D. (2014). Greening the agrifood supply chain with lean thinking practices. International Journal of Agricultural Resources, Governance and Ecology, 10(January), 129-145. https://doi.org/10.1504/IJARGE.2014.063580
Franchetti, M. J. (2015). Lean six sigma for engineers and managers: with applied case studies. CRC Press.
Furukawa, P. D. O., Cunha, I. C. K. O., & Pedreira, M. D. L. G. (2016). Evaluation of environmentally sustainable actions in the medication process. Revista brasileira de enfermagem, 69(1), 23-29. https://doi.org/10.1590/0034-7167.2016690103i
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Garza-Reyes, J. A. (2015b). Lean and green – a systematic review of the state of the art literature. Journal of Cleaner Production, 102, 18-29. https://doi.org/10.1016/j.jclepro.2015.04.064
George, M. L. (2002). Lean Six Sigma: combining Six Sigma quality with lean speed. McGraw-Hill, NewYork, NY.
George, M. L. (2003). Lean six sigma for service. New York, NY: McGraw-Hill.
Goffnett, S. P., Lepisto, L., & Hayes, R. (2016). Using the socio-economic approach to management to augment Lean Six Sigma. International Journal of Productivity and Performance Management, 65(1), 80-97. https://doi.org/10.1108/IJPPM-02-2014-0028
Gupta, S., Sharma, M., & Sunder M. V. (2016). Lean services: a systematic review. International Journal of Productivity and Performance Management, 65(8), 1025-1056. https://doi.org/10.1108/IJPPM-02-2015-0032
Gutierrez-Gutierrez, L., de Leeuw, S., & Dubbers, R. (2016). Logistics services and Lean Six Sigma implementation: a case study. International Journal of Lean Six Sigma, 7(3), 324-342. https://doi.org/10.1108/IJLSS-05-2015-0019
Haddach, A., Ammari, M., & Laglaoui, A. (2016). Role of lean, environmental and social practices to increasing firm’ s overall performance. Journal of Materials and Environmental Science, 7(2).
Hallam, C., & Contreras, C. (2016). Integrating lean and green management. Management Decision, 54(9), 2157-2187. https://doi.org/10.1108/MD-04-2016-0259
Hilton, R. J., & Sohal, A. (2012). A conceptual model for the successful deployment of Lean Six Sigma. International Journal of Quality & Reliability Management, 29(1), 54-70. https://doi.org/10.1108/02656711211190873
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Kumar, S., Luthra, S., Govindan, K., Kumar, N., & Haleem, A. (2016). Barriers in green lean six sigma product development process: an ISM approach. Production Planning and Control, 27(7-8), 604-620. https://doi.org/10.1080/09537287.2016.1165307
Kurdve, M., Zackrisson, M., Wiktorsson, M., & Harlin, U. (2014). Lean and green integration into production system models–experiences from Swedish industry. Journal of Cleaner Production, 85, 180-190. https://doi.org/10.1016/j.jclepro.2014.04.013
Laureani, A., & Antony, J. (2012). Critical success factors for the effective implementation of Lean Sigma: results from an empirical study and agenda for future research. International Journal of Lean Six Sigma, 3(4), 274-283.
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