1.
Carrasco RA, Blasco MF, García-Madariaga J, Pedreño-Santos A, Herrera-Viedma E. A model to obtain a SERVPERF scale evaluation of the CRM customer complaints: an application to the 4G telecommunications sector. TEDE [Internet]. 2018Aug.28 [cited 2024Dec.2];24(4):1606-29. Available from: https://aviation.vgtu.lt/index.php/TEDE/article/view/5080